Warranty handling, repair coordination and product recalls

A defined RMA workflow for electronics brands selling in Europe.

Keep commercial decisions clear

RMA authorises a return; it does not itself establish a warranty claim. The responsible manufacturer or seller decides eligibility. Agree inspection scope, repair authority, spending limits, spare parts and the treatment of devices that cannot be repaired.

Handle recalls separately

Provide the recall notice, affected serial ranges, quarantine instructions and approved shipping route. Recalled goods remain blocked until the authorised decision is documented. No manufacturer-authorised repair status or warranty takeover is implied without a contract.

Sources: DHL Retourenprozesse

Arbitrage Recycling

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